Effective date: Aug 1st, 2018
1. What information does imCharms collect?
Registration & Orders
When you create an account with us, you provide a name, email address, and password. If you make a purchase, we request information from you to facilitate the transaction and get you the goods. We also ask you to provide payment information to place an order, which may include payment card information (such as credit card number, type, and expiration date), vision insurance plan information, billing address, and shipping address. Our payment processor, which is required by credit card issuers to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not store any payment card information. What’s more, if you contact us in person, by email, instant message (including Facebook Messenger), or by some other means, we may keep a record of your contact information and the content of the communication for later reference. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. We receive responses to any survey that you choose to complete for us.
Information shared by third-party
Some parts of our Services can be linked to other accounts you have with Third Party Services or you may be able to register for an account on our Services with your Third Party Account. If you connect a Third Party Account to our Services or interact with us through a Third Party Account, we may receive information about you, including your Third Party Account profile information and your photo, and your use of the Third Party Account (for example, if you select a imCharms product to purchase through the account). If you mention us through your Third Party Account, we may collect publicly available information and content related to your comment. If you wish to limit the information available to us, you should visit the privacy settings of your Third Party Accounts to learn about your options. We may also collect information about you from other third parties, including demographic information, and combine this information with other information we collect about you.
Log Files & Cookies
We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, internet protocol (IP) address, URLs of referring/exit pages, and search terms. Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us and our service providers to collect information about your actions on our Services. Our service providers may collect information about your online activities over time and across different online services. Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your web browser once you leave a website.
2. How We Use Your Information
We primarily use your information to provide and enhance our Services and your experience with imCharms. Some ways we may use your information include fulfilling orders you place and improve our service, communicating with you, gathering data for internal auditing and providing you information, products recommendations, and marketing materials about our products and Services
3. Changes you can make on your account
Under “account settings” section, you can view and edit the following information you’ve provided to us:
- mailing address
- billing address
- email address
- phone number
You can delete any of the above information online or by emailing service@imCharms.com. If you decide you don’t want to receive emails from us, you can unsubscribe newsletters in our communication emails we send, you can also email us at service@imCharms.com. Unsubscribing will stop you from receiving promotion emails, daily deals or recommendation emails, but you would still be able to receive emails about orders or transactions you make on our web or to emails in response to a specific request from you, such as password recovery.
4. We are Committed to Protecting Your Information
We stay focused on this and implement measures to protect your information very seriously. We understand the sensitivity of the information you may give us. Therefore, we take many security measures (physical, electronic, and procedural) to help keep your information safe. However, even though we use commercially reasonable efforts to protect your information, we cannot guarantee complete security. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, the Company cannot guarantee or warrant the security of any information you transmit on or through the Site and you do so at your own risk. Also, we are especially sensitive about children’s information and GraceQueens does not sell products for purchase by children. We do not knowingly collect personal information from children under the age of 13. GraceQueens is committed to protecting the privacy of children. If you are a parent or legal guardian of a minor child, you may use our Services on behalf of such minor child. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use imCharms in the presence of a consenting parent or guardian.
This website contains links to other sites. Please kindly note that imCharms is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
6. Loyalty Offers
Our special offers are sent only to customers who sign up for our Loyalty Program and grant GraceQueens permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field or reach out to our Customer Service Support team. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers.
For customers who wish to opt-out and stop receiving GraceQueens exclusive promotions and related news, imCharms provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking “unsubscribe”. They may also send e-mails to service@imCharms.com with a request to be removed. Finally, they may use the link provided in all imCharms communications to automatically unsubscribe.
8. Disclosure of Information
We do not sell or trade to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information secure. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
10. Contact Us